Slots
Titles in our rows include Doctor Dust, Wicked Grin, Le Vampire, Chili Coins XXXL and Money Train 5. The Bonus buy row lists games such as Coconut Chaos, Iron Bank 2 and Big Bass Splash 1000. Bonus buy is for play without an active bonus.
Casoo Casino
Casoo Casino starts your journey through the Casoo galaxy with a Welcome Package across your first four deposits, and our lobby brings together slots, cards and live games.
Games at Casoo Casino
Our lobby is sorted into rows such as New and shiny, Win big and Bonus buy, with a separate live section.
Live games
Our live selection includes Fish Tank, Speed Baccarat 6, PowerUP Roulette, Mega Baccarat and Casino Hold'em.
On any device
You can play on PC, Mac or mobile and reach Casoo from any device.
Welcome Package
Our Welcome Package gives you 200% in bonuses and 350 spins across your first four deposits. You activate each step by signing up and depositing, and your full name and date of birth must be filled in before you choose a bonus.
1st deposit
A 100% bonus up to €300 plus 100 free spins. Minimum deposit €20. Wagering is x25 on deposit plus bonus and x25 on the free spins.
2nd deposit
100 free spins on Legacy of Dead, each worth €0.20. Minimum deposit €20. Free spins wagering is x20.
3rd deposit
A second 100% bonus up to €300. Minimum deposit €30.
4th deposit
150 free spins on Reactoonz, each worth €0.20. Minimum deposit €20. Free spins wagering is x15.
Shared conditions
Every step has a maximum bet of €5 and runs for 3 days. Wagering on the 3rd deposit follows our general bonus rules. If your winnings come from a Welcome Package deposit bonus, we may limit withdrawals to €500 per week until all funds are withdrawn or your balance is below €10.
Bonus Rules
These rules apply to every bonus together with the conditions of each offer.
Wagering
Where wagering applies, it is a minimum of 25 times the bonus amount and the real money contributing to it. Free spins in our Welcome Package have their own wagering: x20 on the 2nd deposit and x15 on the 4th, as shown on the deposit cards. You can withdraw only from your real-money balance. An activated bonus has to be wagered, otherwise it is cancelled and the deposit returned to your account, and support cannot add a cancelled bonus again at the same wagering level.
Sticky bonuses
All the bonuses at Casoo are sticky. Bets come from your real balance and winnings go to your bonus balance. Cancelling a bonus, or making a withdrawal, cancels your active bonuses and the bonus money is lost.
One bonus per deposit
You can receive only one bonus per deposit, and a Deposit + Free Spins offer counts as one bonus. A bonus can be received once per person, household, address, mobile phone, shared computer and shared IP address, and free spin winnings are added to your bonus balance. A bonus is credited only for the full amount of your single deposit and not after you have started playing. If a chosen bonus is missing, contact our support department immediately. Paysafecard and other methods without a registered payment account do not activate deposit bonuses.
Bonus contribution
| Games | Counts towards wagering |
|---|---|
| Slots and all other games | 100% |
| Video poker, Oasis poker, Texas hold'em poker, casino hold'em | 10% |
| Blackjack, roulette, baccarat, punto banco, jackpot games, live dealer games | 0% |
| Slots with RTP of 97.5% or more | 0% |
Games and bets
Some games are off limits for bonus play, including all roulette games, blackjack, baccarat, live games, wheel games, in-game progressive games and a number of individual slots. While a bonus is active, the maximum bet is €5 per spin or €0.50 per bet line unless the offer says otherwise. Betting more is bonus abuse, and we may void or remove any winnings from those bets. Buying bonus games or using double up, replay or gamble features with an active bonus also counts as bonus abuse unless we have agreed it with you.
Caps on free awards
If you have not made a real-money deposit, winnings from a special no deposit free spin bonus are capped at €50, and anything above the cap is void and kept by us. Winnings from any other no deposit bonus or free award, including Glimmer rewards and cashback, are capped at €1,000, and anything above that is kept by us.
Promotions and Loyalty
Beyond the Welcome Package, our regular promotions and loyalty rewards keep the journey going.
Weekend Reload Bonus
The Weekend Reload Bonus is activated by depositing on weekends. You find it in the Bonuses section of our menu, and it is available to you only when it is visible in your Deposit section.
Weekly cashback
Cashback is credited for your losses only. If your account is winning on a given day, there is no cashback the next day.
Glimmer
Glimmer is our loyalty currency, and it is earned only in slots. Table games, live games and Evolution Gaming titles do not earn it. Spend it in the Glimmer shop on bonuses for your favourite slots. Glimmer rewards are wager-free and never expire.
Infinite progression
As you level up, you travel through the Casoo galaxy planet by planet. Rewards along the way include cashbacks, super spins, free spins and free Glimmer, and Super Spins are wager free. Loyal players can look forward to more spins, more offers and dedicated VIP managers. We reserve the right to disable an account from the loyalty system, bonuses, tournaments or the Glimmer store.
Deposits
You can hold your account in EUR, USD, CAD, AUD, PLN, NOK, NZD, mBTC, LTC or ETH. The minimum deposit is €20, or CAD 30 for an account in Canadian dollars.
Payment methods
Deposit with Mastercard, Visa, Mifinity, Direct Banking, Bitcoin, Litecoin or Ethereum. Use only a payment method that belongs to you. If you are not the holder of the method, we may treat any deposit as invalid and its winnings as void until our checks are complete. Fees for a deposit depend only on your payment system.
Crypto deposits
We accept only direct transfers through the native system, not deposits sent by third parties. Ethereum deposits use the ERC20 token, and BEP20 is not supported. Send each coin only through its original native blockchain network. Funds sent through other networks may be permanently lost, and we are not responsible for them.
Deposit limits before and after verification
While your status is Temporarily Approved, you cannot deposit more than €500 in total. After full verification, the deposit limit per transaction is €2,000.
Withdrawals
You can withdraw from €20 once your account is verified.
Limits
| Withdrawal | Amount |
|---|---|
| Minimum | €20 |
| Per day | €2,000 |
| Per week | €5,000 |
| Per month | €10,000 |
| Per year | €120,000 |
Timing
Payout requests are processed in the order of the queue within 72 hours, and withdrawals are provided within 7 days after the completion of KYC and approval of your account. A refund of a deposit is possible only when there was no game activity after that deposit. Every other withdrawal is a payout of winnings.
Method and fees
Withdraw with the same method used for depositing. A change of method may carry an additional fee. If you ask for a withdrawal before turning over 3 times your deposit on slots, or 5 times on other games, we may charge a 20% fee on the amount requested, deducted right after approval. Black and Red bets placed at the same time on roulette do not count towards that turnover. We may charge €25 for each withdrawal returned because of incorrect bank details.
Game checks
A balance higher than €25,000 is sent for a game check. A win of more than 5,000 times the original bet or a single win above €10,000 may also be checked. These checks can take up to 7 working days, and we will tell you when this happens.
Crypto wallet
Your first deposit in cryptocurrency sets the wallet address for later withdrawals, so enter it carefully and let us know straight away if you stop using that wallet. We are not responsible for a wrong address or for a saved address you no longer use.
Verification
Full KYC becomes compulsory once your total deposits pass €2,000 or as soon as you ask for a withdrawal of any amount.
Documents
Upload a government-issued photo ID, a selfie holding the ID document and a bank statement or utility bill issued within the last 3 months. For a card photo, keep the first 6 and last 4 digits visible and make sure the CVV is hidden.
Temporarily Approved
After the upload your status is Temporarily Approved, and our KYC team has 24 hours to check the documents and email you the outcome. While Temporarily Approved you can play, and withdrawals stay closed until your account is approved.
Your Account
Click on Join Now and follow the on-screen steps. Registration asks for your name and date of birth and your contact details, and you choose a betting currency and a deposit limit.
One account per person
An account can only be issued once per person and must carry your own correct details. Accounts opened through another person, household or shared device count as duplicates, and VPN, proxy and TOR programs are prohibited.
Inactive and closed accounts
An account that stays inactive for 13 consecutive months becomes an Inactive Account and incurs a fee, and we tell you at least 14 days before it is deducted. You can close your account by contacting support with at least 24 hours' notice, provided no balance is due to us.
Responsible Gaming
You must be over 18 years of age and above the legal gambling age where you live to play at Casoo.
Keep it fun
Set yourself a deposit limit and a time limit, and play only with amounts meant for fun and for your entertainment. Accept a loss rather than trying to win back a loss at any cost, and play for entertainment, not to earn money. Avoid playing when stressed or under the influence of medication, drugs or alcohol, and you should take breaks when you feel tired. Parents can also use a filter program to keep children away from content that is not made for them.
Deposit limits
You can set a deposit limit for a day through support, and a confirmed reduction takes immediate effect. Limits are set for one month unless stated otherwise. We email you when your limits have expired, and support can extend them. For limits, our week starts on Monday and the day starts at 00:00 UTC.
Self-exclusion
If you want to stay away from gambling, ask support about self-exclusion and we will assist you to stay away. You exclude yourself for a set amount of time, and the period cannot be shortened. Opening a new account while it runs breaches our terms and may lead to a permanent ban of your original account.
License and Complaints
Casoo is owned and operated by TRINK N.V., Registration Number 163848, Abraham de Veerstraat 1, Curaçao. Casoo is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under License No. ALSI-202503021-FI1, and payment processing is managed by CALLISTEMON LTD in Cyprus, registration number HE 444942. Our relationship with you is governed by the law of the Autonomous Island of Anjouan.
Availability
Our services are not intended for players in Ontario.
Complaints
To raise complaints, contact support as soon as reasonably practicable. Your complaint is escalated within our Support team as needed until it is resolved.
Support
Our 24/7 Customer Support team is made of live agents, available night or day. You can also reach support by email without any additional costs.
Frequently Asked Questions
How do I open an account?
Click Join Now and fill in the form. The registration page checks the details you enter and shows any problem before you click Create My Account. If you notice a wrong detail later, contact us immediately, without depositing.
Can I reach my account while travelling?
For legal reasons, you may be unable to access your account when travelling abroad.
Does a bonus change the minimum deposit?
The same minimum deposit applies to a deposit with a bonus unless that bonus says otherwise.
When does a payout reach my bank?
Once we have paid out, the time until the money reaches your bank account depends on your payment provider or bank.
How do I send documents by email?
Send each document as a separate image from the email address you registered with, with your account number or username in the subject line. Photos are preferred, and scans should be saved as .jpeg.
Is there a no deposit bonus?
Our Welcome Package starts with your first deposit, and winnings from any free award are capped.
How do I block my account or come back after self-exclusion?
Email support to block your account and make sure a confirmation email arrives, checking your spam folder too. When the self-exclusion period is over, contact support to resume using our services.